Information We Collect
When you contact us for garage door repair, we collect the details we need to help you: your name, phone number, email address, and the service address where the work will happen. We also note what is going on with your door so our technicians arrive ready.
Like most websites, we automatically collect basic technical information when you visit, such as your IP address, browser type, device type, and the pages you view. This helps us keep the site working and understand what visitors find useful.
How We Use Information
We use your contact details to schedule your repair, send you updates, and follow up after the job is done. If you ask us for a quote, we use your information to prepare it and get back to you quickly.
We also use website data to improve our pages, fix errors, and make it easier for Midland homeowners to find the repair help they need. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep your session running smoothly. Cookies are small files stored on your device that help the site load faster and work the way you expect.
You can turn off cookies in your browser settings at any time. If you do, some parts of the site may not work as well, but you can still call us at 4323210066 to schedule service.
Analytics and Third-Party Tools
We use analytics tools to see how people find our website and which pages get the most attention. These tools collect aggregated data, not your name or address, so we can improve our service without intruding on your privacy.
We may also use third-party scheduling or messaging tools to confirm appointments and send reminders. These providers only receive the information needed to perform that task, and they are required to protect it.
Data Sharing and Disclosure
We share your information only when it helps us complete your repair. That means our technicians, office staff, and trusted service providers who assist with scheduling or payment processing may see the details they need to do their jobs.
We may also disclose information if the law requires it, or if we need to protect the safety and rights of our customers, our team, or the public. We never rent or sell your personal information.
Data Retention
We keep your contact and service records for as long as we need them to handle your repair, honor any warranty, and meet our legal and accounting obligations. When that time passes, we securely delete or anonymize the information.
If you would like us to remove your details sooner, call us at 4323210066 and we will take care of it, as long as we are not required to keep the records by law.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. Our team is trained to handle customer details carefully, and we limit access to only those who need it to serve you.
No method of transmission or storage is completely secure, but we work hard to keep your data safe and we review our practices regularly. If you ever notice something suspicious, contact us right away.
User Rights
You have the right to ask what personal information we hold about you, to correct anything that is wrong, and to request that we delete it. You can also ask us to stop sending you marketing messages at any time.
To exercise any of these rights, call us at 4323210066 or send a written request to the address below. We will respond promptly and help you however we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13, and we ask that parents and guardians contact us if they believe a child has shared information with us.
If we learn that we have collected information from a child under 13, we will delete it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
We encourage you to check back now and then. If you keep using our website or services after a change, it means you accept the updated policy.